Dailystar.co.uk 
Which? consumer experts looked at 35 British hotel chains and ranked them – Mercure, Britannia and Travelodge performed poorly while Premier Inn won top slot
Britannia ranked UK’s worst hotel chain for tenth year running
Britannia Hotels has been labelled the UK’s worst hotel chain for the tenth year in a row.
Consumer research site Which? ranked 35 British hotel chains with ratings over 10 categories from cleanliness and comfort to food and customer service.
Britannia owns a number of historical hotels including the "haunted" Adelphi in Liverpool which hosted rich Titanic guests ahead of their departure in 1912.
READ MORE: Man spends night in 'worst rated' hotel in Liverpool with stained sheets and floors
The chain also offers guests a way to save money on their booking – by choosing a "room without windows".
However, customers placed Britannia at the bottom of the rankings and awarded the chain just two stars across every category including cleanliness, food and value for money.
Britannia’s overall customer satisfaction score was just 56%.
With over 60 hotels in the UK Britannia has a large portfolio, but 28% of guests reported an issue with their stay – 54% said this was due to cleanliness and 19% reported plumbing concerns.
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